Talk to the people who wrote it
Kestrel is built by a small Australian team, and support comes from that same team. There is no ticket queue in another time zone between you and someone who can read the code.
Book a walkthrough
Email us and we will arrange a time. We build the session around your school's own questions, so tell us a little about where you are.
Email hello@kestrel.seraco.ioWorth including in the first email
- Roughly how many students you have, and which year levels
- What you run today, and the part of it that costs you the most time
- A question your current system cannot answer without a consultant
- When you would need to be running something new by
If your school already runs Kestrel
Something is broken
Email support@kestrel.seraco.io and say what you were doing when it went wrong. A screenshot of the page helps more than anything else you can send.
Someone needs access
Your school's administrators can issue and withdraw access themselves. Ask us if you are not sure who yours are.
A privacy request
A parent, student or staff member asking for a copy of their record goes to the school first. Schools can reach us at privacy@kestrel.seraco.io for help answering one.
Reporting a security problem
If you believe you have found a vulnerability, email privacy@kestrel.seraco.io with enough detail for us to reproduce it. We will confirm we have received it, keep you posted while we work on it, and credit you when it is fixed if you would like us to.
Please do not run automated scans against a school's live instance, and please do not access a record that is not yours. Tell us instead and we will reproduce it ourselves.